Preamble

These general terms and conditions of sale (T&Cs) apply to all property rentals managed by VINDIHOUSES. Any booking implies full and complete acceptance of these T&Cs. The data recorded by VINDIHOUSES constitutes proof of transactions.

1. Prices

• Prices are shown in euros, including all taxes, and are subject to change.

• The applicable price is the one in force and accepted by the tenant at the time of booking.

• Prices are per accommodation unless otherwise stated.

• Supplements may apply for additional services and additional guests.

• The rental price includes:

o Cleaning after departure (the kitchen must be left clean, the dishes washed and put away, the beds stripped and the bins emptied)

o Bed linen and towels

• The rental price does not include:

o Additional guests

o Additional cleaning

o Electric vehicle charging

2. Booking and Payment

• Online payment is secure and can be made by credit card on www.vindihouses.com or on other online booking platforms (AIRBNB, ABRITEL, BOOKING, etc.)

• Prepaid cards are not accepted.

• For other payment methods (bank transfer, cheque, etc.) or payment arrangements, please contact VINDIHOUSES directly.

• The booking is only confirmed once the agreed payment has been received.

• A deposit of at least 40% of the rental price (excluding cleaning and tourist tax) is required at the time of booking, except for bookings made via platforms such as AIRBNB that handle payment.

• The balance must be paid 30 days before the arrival date. Failing this, VINDIHOUSES reserves the right to cancel the booking without refunding the deposit.

3. Rental Period

The rental period is the one agreed at the time of booking. Under no circumstances may the tenant claim any right to remain in the premises.

4. Arrival and Departure

• The tenant must inform VINDIHOUSES of their arrival and departure times as early as possible.

• The tenant must arrive at the agreed time and on the agreed day.

• In the event of a late or delayed arrival, the tenant must inform VINDIHOUSES.

• The departure time set out in the contract must be respected.

5. Handover of Keys

The keys will be handed over to the tenant who signed the contract or made the online booking, either in person or via a key box.

6. Changes to the Booking

• By VINDIHOUSES:

o VINDIHOUSES reserves the right to cancel the stay in the event of illegal activities or nuisance (noise and/or damage to equipment). No refund will be made in this case.

o VINDIHOUSES reserves the right to change check-in and check-out times up to 48 hours before the booking.

• By the Client:

o No changes are possible once the booking has been confirmed.

o For any change of dates:

More than 30 days before arrival: 40% of the total amount of the original booking + the price of the new booking.

Less than 30 days before arrival: 100% of the total amount of the original booking + the price of the new booking.

o The client may cancel their booking; the cancellation conditions (paragraph 8) apply.

7. Cancellation Conditions

• Any cancellation must be notified by any means but must be confirmed by Vindihouses.

• Cancellation fees are as follows:

• The stay can be cancelled free of charge up to 60 days before arrival; the landlord is required to refund the deposit already paid. Except for La Fabrique des Ducs: the stay can be cancelled free of charge up to 180 days before arrival.

• If the stay is cancelled between 59 and 30 days before arrival, the tenant must pay 40% of the total booking amount. Except for La Fabrique des Ducs: if the stay is cancelled between 179 and 150 days before arrival, the tenant must pay 40% of the total booking amount.

• If the stay is cancelled 30 days before arrival, the tenant must pay 100% of the total booking amount. Except for La Fabrique des Ducs: if the stay is cancelled less than 150 days before arrival, the tenant must pay the total booking amount.

• If the stay is cancelled 10 days before arrival, the tenant must pay the landlord the total booking amount unless the cancellation is due to force majeure. Except for La Fabrique des Ducs: if the stay is cancelled 30 days before arrival, the tenant must pay the landlord the total booking amount unless the cancellation is due to force majeure.


• For all the refund cases mentioned above, the amount refunded will be 100% if the initial payment was made by bank transfer, and 96% if payment was made by credit card (transaction fees being withheld).

• No refund will be made if the client does not show up.

• VINDIHOUSES reserves the right to cancel an online booking for a reason other than those indicated above. In this case, the client will be refunded.

• VINDIHOUSES reserves the right to cancel a rental in the event of a payment dispute, or doubt as to the client's solvency, honesty or identity, or a risk of disturbance or illegal activity.

• In the event of noise nuisance and/or, more generally, failure to comply with these T&Cs, VINDIHOUSES may cancel the stay. In the event of eviction and/or a fine, the client may not claim any compensation or refund. VINDIHOUSES reserves the right to retain 100% of the security deposit in the event of a breach of the general terms and conditions of sale.

8. Use of the Premises

The tenant must respect the peaceful nature of the premises and use them in accordance with their intended purpose and with due care. In case of non-compliance, VINDIHOUSES reserves the right to exclude the persons concerned.

• Music and noise outdoors are strictly forbidden at our properties. Indoors, if music is played, windows and doors must remain closed, and shutters must be closed at nightfall. Quiet must be observed from 11 pm to 7 am. VINDIHOUSES reserves the right to retain 100% of the security deposit in the event of a breach of the general terms and conditions of sale.

• Installing your own sound equipment without prior agreement is forbidden. VINDIHOUSES reserves the right to retain 100% of the security deposit in the event of a breach of the general terms and conditions of sale.

• Smoking is forbidden inside the properties.

• Partying and setting up speakers outdoors, including around the swimming pool, is forbidden.

• VINDIHOUSES reserves the right to retain 50% of the security deposit if the tenant fails to respond during the stay.

• It is forbidden to throw paper, wipes, sanitary towels, etc. into the toilets. If it is found that something has been thrown in and is blocking the drainage system, you may be held liable for the costs incurred to unblock the pipes.

• For your safety, our properties may be under video surveillance. Recordings concern outdoor areas only.

• At La Fabrique des Ducs: access to the swimming pool is limited to 15 people in the pool at the same time.

9. Security Deposit

• A security deposit will be requested before arrival and will be taken by credit card or cheque.

• The security deposit is refundable within 21 days of departure, provided the following conditions are met:

o No damage beyond normal wear and tear.

o No damage due to illegal activity or animals.

o Payment of all services and fees.

o Return of the keys.

o Cleanliness of the premises (rubbish, dishes, etc.).

o No loss of or damage to bed linen and towels.

o No eviction of the tenant.

o No missing items (crockery, cutlery, equipment, furniture, etc.).

• The tenant is responsible for damage caused by improper use of the accommodation.

• VINDIHOUSES reserves the right to retain all or part of the security deposit in the event of a breach of the T&Cs, damage, breach of the rental contract, false alarm, complaints from neighbours, inability to reach the tenants, police intervention, etc.

• Any claims after the deposit has been retained must be made by email to [email protected]

10. Check-in/Check-out Inspection and Inventory

An inspection and an inventory may be carried out jointly at the beginning and end of the stay. In the absence of an inspection, the accommodation is presumed to be in good condition. The tenant must report any anomaly upon arrival.

11. Maximum Capacity

The maximum capacity indicated in the listing must not be exceeded. The number of people accompanying the tenant is specified at the time of booking and must not be exceeded.

12. Bedding

The accommodation is rented with bedding, duvets and pillows. Sheets are provided. Duvet cleaning fees will be charged if duvets are used without a cover and/or in case of stains.

13. Layout of the Premises

The bed layout must not be changed. No additional cooking or heating appliances may be added. Furniture must not be moved. Indoor furniture must not be taken outside. In case of non-compliance and/or damage to furniture, the security deposit may be retained by VINDIHOUSES.

14. Garden Furniture

The tenant must keep the garden furniture in good condition and put it back as found on arrival before departure.

Parasols must be closed after use. The tenant must make sure to close the parasols in bad weather (wind, storms, heavy rain).

15. Use of the Kitchen

The kitchen must be used in accordance with hygiene and safety rules and must be cleaned at the end of the stay.

16. Sleeping Areas

Sleeping is only permitted in the bedrooms. Camping is forbidden.

17. Sports and Leisure Facilities

A wide range of sports and entertainment equipment is available at our properties. Please use it in accordance with its intended purpose. Sports equipment must be disinfected after each use (disinfectant and wipes will be provided). Any damaged equipment or malfunction must be reported; the replacement value of the equipment will be deducted from the security deposit. VINDIHOUSES cannot under any circumstances be held liable for accidents or damage that may occur on the sports machines, climbing wall, swimming pool or any other facilities or fittings. Our facilities are unsupervised and we decline all liability in the event of an accident. So use them with care, your safety depends on it :) ! The pool cover must be closed after each swim for safety and also to maintain the temperature. Failure to close the cover at night, or during the day when the temperature is below 20°C, will result in a charge of €100 per day. Some pools are fitted with enclosures; when the enclosures are in place, please handle them with care, any damage will be charged. Some properties have ponds or rivers: be particularly vigilant with children, as with the swimming pools. The pools are fitted with approved roller covers: keep an eye on your children even when the pool cover is closed.

18. Liability

VINDIHOUSES declines all liability for damage to or theft of personal belongings. VINDIHOUSES cannot be held liable for cases of force majeure or nuisances beyond its control.

19. Complaints

Any complaint must be reported immediately to VINDIHOUSES so that the problem can be resolved. Complaints must be confirmed in writing. Complaints by text message will not be taken into account.

20. Pets

Animals are not allowed without prior agreement. If agreed, owners are responsible for their animal and must clean up after it. Animals are not allowed on sofas, furniture or in the swimming pool. All animals must be treated against fleas and ticks two days before the arrival date. All the above is the sole responsibility of the animal's owner.

Any additional cleaning required or damage will incur charges.

21. Cleaning

Cleaning is carried out by VINDIHOUSES, but the tenant must carry out certain tasks: the kitchen must be left clean, the dishes washed and put away, the beds stripped, the bins emptied, the planchas cleaned, glass taken to the dedicated bottle banks, and used towels gathered together.

22. Photos

Photos are not contractual.

23. Parking

Vehicles must be parked in the designated areas. Driving on the lawns is not allowed under any circumstances. Parking in driveways and in front of doors and gates is forbidden.

24. Competent Jurisdiction

Tribunal judiciaire de Châlons-Sur-Saône, RUE EMILAND MENAND, 71100 Châlons-Sur-Saône

Thank you for choosing Vindihouses for your stay, we hope you create wonderful memories in our houses!